SEO Traffic Not Working

I just bought SEO traffic package. But when I want to add a project, a message appears that my website cannot be found in Top 100 for the keyword.

My site rank 5 in first page.

Take a look screenshot below.

Live chat support now working, Whatsapp chat not replying.

Can I ask for refund?

Best Regards,

Hello brother. You cant added to seo traffic list. Because your domain keywords not in 100 best keywords. But Please alestamedya . com domain add. Kayseri web tasarım is keywords. Thanks

Of course we can refund the payment.

But please try first different keywords.
We can suggest keywords, but we need to know your website.

i have the same problem can you help me the find the right keyword in my site

Please contact our customer service about it.